Brian Merritt is the VP of New Business and Customer Success at Trustpilot, where he works to ensure the 529,000 businesses on Trustpilot see a return on their investment in customer reviews, including increased conversion rates, customer retention, brand loyalty, improved search engine results, and a steady drumbeat of customer feedback. Brian brings over 15 years of experience in client-facing roles to his position leading Trustpilot's New Business and award-winning Customer Success teams.