Seminar Program

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3 Steps That Turn Your Customer Service And CX Into A Competitive Advantage

Tuesday, May 18, 2021
Creating Connection: Engage with the Hearts and Minds of Your Consumer
Creating Connection Track

Marketing research shows that customer experience is what matters most customer retention and lifetime value. But how can eCommerce businesses deliver exceptional customer experiences as more shoppers shift online with increased traffic and inquiries?

To develop loyal, repeat customers, online businesses need to personalize their interactions with each customer and offer many different ways for customers to contact support to reach their needs as quickly as possible.

In this talk, you’ll learn:

  • How to increase first response times with machine learning.
  • Being where your customers are & omnichannel communication.
  • How brands are helping customers with self-service & live chat.
Speakers
Julia Whatley, Strategic Partner Manager - Gorgias